Texting is quickly becoming the #1 preferred communications method in the U.S. Over 78% of American consumers wish they could text businesses. For restaurants, business texting is a must, especially with the increase in pickup and delivery demand caused by the pandemic. But according to a study done by Twilio, only 48% of businesses are
Did you know that 76% of consumers don’t like talking to businesses on the phone? The average customer is more tech-savvy than ever, and the way they interact with your business needs to reflect that. 85% percent of consumers want to be able to communicate with a business via text message. With that said, most
CPaaS stands for communication platforms as a service. In short, this means that the communication system is hosted online in the cloud.