IVR: Interactive Voice Response & Call Routing
Route the incoming calls to the right department, alleviating manual call transfers. The person answering the call will be well-informed about the caller’s needs before they even pick up, and you’ll improve customer satisfaction with quick call resolutions.
Voicemail to Text and Email
Missed a call? Get a head start on answering the next one with simple voicemail to email or text. Get a text transcription of every voicemail, including the phone number it came from. It’s easy to forward to others. That means no more messages written on sticky notes.
Set up separate phone numbers that can ring to an individual or a group. Then you can provide customers a direct line to departments like billing or customer service. You’ll be prepared to answer and manage the call, and your customer will be happy to avoid another menu.
Custom Hold Music & Recordings
Inform customers on hold of features, specials, and helpful information with custom recordings. Or, keep them on the line with a selection of non-intrusive hold music. Your callers will be more likely to wait on the line when they’re being kept in the loop.