Meet Flex by Vonix

Build relationships and adapt to conversations as they happen.

It’s easier than ever to receive and respond to customers, no matter how they want to talk to you. With Flex, you can send, receive, and review all customer communications.

Make and take calls, texts, and messages through any device. Plus, access analytics and reporting to help your team work even smarter.

Discover Flex


Introducing
Adaptable Customer Conversations

Keep Up with Your Customers Anywhere, on Any Device

Communication isn’t one-to-one or one and done. Adapt to talking with your customers any way they want to in our simple platform. See your team’s full communication history while texting or calling your customers within one easy to use app.

Learn more about Flex »

 

Get Greater Visibility into Conversations

Access customer texts and team messages in one collaborative space.

Receive texts and social media messages into shared channels to facilitate faster response times from your team. Empower your team to be more agile in addressing messages as they arrive with full history to provide context.

 


Give Your Customers
More Ways to Reach you

Accept calls, texts, and social media messages.

Your customers are busier than ever. Give them the freedom to communicate on their terms – when and how they prefer. Resolve issues, increase sales and improve satisfaction by offering more channels to reach you.

 

Reduce Friction in Your Customer Journey

Provide better service with shorter wait times.

Answer questions as they come up to help your customers feel confident in their buying decisions. Plus, shorten your sales cycle with quicker interactions resulting in more customer touchpoints.

Better Business Communication Features

Everything you need to stay connected in one app

Business Phone System

Take, make, and transfer calls while accessing smart VoIP features from any device.

Business Texting

Send and receive texts from your business number from a cell phone or desktop application.

Group Text Inboxes

Received texts are filtered into group inboxes where messages can be claimed or assigned.

Social Messaging

Send and receive messages from the most popular social media platforms on one platform.

Live Web Chat

Engage with website visitors by sending and responding to website chats to boost conversions.

Team Chat

Collaborate using internal instant messages in the same place as their external communications.

Analytics

Access call, text, and message analytics for every location, channel, and user across your organization.

Integrations

Connect your CRM and other technologies to your communication portal for seamless operations.

Communication Solutions for Every Business

Small Businesses

Small Businesses

Better manage your time and provide your customers with better customer service when you upgrade your calling features. Vonix systems are built to grow with you.

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Multi Location

Franchises

Connect all your locations with our enterprise business solutions. Improve business operations while saving money on a cloud phone system with multi-location features.

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Food & Beverage

Restaurants

You rely on phones to get customers in the door. One great experience can result in stellar reviews and repeat visits. Make the best first impression with an updated phone system.

Restaurant Solutions

Health & Wellness

Healthcare

Free your reception team up to give your patients the time and attention they deserve by using smart VoIP features like call routing, IVR menus, and custom hole messages.

Healthcare Solutions
vonix softphone app

Communication: Reimagined.

What if your customers could reach you how they want? How many more calls, orders, visits and sales would your company receive?

Flex by Vonix unifies calling, SMS texting, team chat, social media messages and more into one platform. Use your desktop, smartphone, or any connected devices to send and receive communication anytime, anywhere.

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“I loved the personalized service from Vonix. Their team was really responsive, and it was so easy to switch over to them. They took care of everything and really made sure we were happy.

The call quality is much better than I had before, and I like that Vonix is responsive to all my questions. Overall, we are very happy with Vonix’s service.”

– Gina R. | Real estate office manager

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Get all the features you need and none that you don’t. No contracts and no hidden fees. Just great service. Request a demo to learn how we can help your business.