Phone + Text + Team Chat
A single platform solution for modern business
Empower your team to handle business calls, texts, pictures, and video from your customers while chatting internally from any device.
Why business leaders trust Vonix
“Working with Vonix is a great experience. I know that with a phone call or an email, they are there to assist with whatever our company may need. The Vonix software is easy to use, and it is easily customized to fit our needs.”
– April P, Felsing CPA
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Talk with an expert about your specific needs.
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Handle Business Everywhere
All conversations in one space.
Give your customers the freedom to communicate on their terms – when and how they prefer. Resolve issues, increase sales and improve satisfaction by offering more effective ways to communicate with you.
Enjoy all the features of a premium cloud phone system, customized for your business.
Business SMS & MMS
Send and receive text, pictures, video, and audio using your business number(s).
Collaborate using team chat in the same platform as your customer messages.
Group-manage texts to main or direct phone numbers with text queues.
Assign or transfer text conversations to other users or departments with internal comments.
Recording & Analytics
Click-to-listen call recordings and call analytics offer visibility into every level of the organization.
The Cloud Platform for Every Business
Customize with Top Business Phone Features:
- Extension-Based Dialing
- Voicemail to Email & Text
- Blind & Attended Transferring
- Conference Calling
- Conference Bridges
- Follow Me Cell Forwarding
- Custom Hold Music
- Interactive Voice Response (IVR)
- Auto Attendant
- Voicemail Transcription
- Day / Night Mode
- Smartphone Softphone App
- Holiday Greetings
- Call Parking
- Paging / Intercom
- Call Waiting
- Outbound Caller ID Selection
- Prepend Caller ID
- Online Portal Management
- Usage Reporting
- Analytics Dashboard
- Business Texting
Frequently Asked Questions
Have a question but don’t see an answer here? Let us know at firstname.lastname@example.org or call us at 407-289-8920.
A cloud-based business phone system is a business phone system that is hosted on cloud servers, not on onsite equipment at your office. Similar to services such as Google Drive, Dropbox, online accounting platforms, cloud-based business phone systems are the standard for professional offices.
Nearly all phone service is digital in this day and age. Digital call quality is superior to analog and doesn’t require copper wiring that can corrode or degrade call clarity. Digital phones run through your local office network and don’t require extra, bulky equipment.
Yes! When you sign up for service, we will ask you to share the phone numbers you want to keep, and we will port all the numbers you need.
Average porting takes 7-10 business days if all information provided (business name, address, contact info) is correct.
No! We can install your phones and get your service up and running before the number ports. We’ll simply forward your current number to your new system and your number will port seamlessly on the backend.
When you contact us, we’ll talk through your options and time frame. You’ll receive a proposal / price quote immediately after the call. This price quote serves as your service order and can be e-signed. Once we get your signed service order, we can install as quickly as 2-3 business days or schedule the switchover at your convenience.
It depends. If you already have great, quality, digital hardware such as Polycom phones, you don’t need to get new phones. We will just reset your phones and register them to work with our service. If you don’t have quality, digital hardware, you’ll need to get new phones. But good news! We have a number of ways you can get new hardware without breaking the bank.
We support Polycom, Cisco, Yealink, and Grandstream phones if you already have them. All we need is the MAC address (number on the back of the phone) and a factory reset. Please note that we do not provide a guarantee for phones not purchased through Vonix.
Vonix service comes with no contracts! On any plan you can activate or deactivate phones from your system at any time as long as you keep the minimum for your account.
Yes! We provide a one year, full warranty on all hardware purchased new through Vonix.
Your dedicated tech team is only a quick-dial away! Dial 611 from your Vonix phone to be immediately connected to our concierge tech support. And best of all, no talking to call centers or navigating difficult phone trees. When you call us, your account pops up in our system, and we have all your system info right in front of us.
Yes! Our local team of dedicated tech support are happy to come onsite to train your team or help with support. And in the rare case something goes wrong, we are committed to be dispatched within 2 hours of a major outage.
It’s worth a call to double check if there is actually a contract on your service. Many times customers may not realize that their current contract has expired. Even if so, give us a call, we may have some options to help you.
The only thing you need apart from our services is an internet connection with a Static IP address. Don’t have internet yet? Let us know. We have bundles available.
Digital calls use very little bandwidth. Depending on the number of phones on your system, you may not need much bandwidth. The important thing is that you have a router in place that prioritizes phone calls over your general internet traffic to keep those calls crystal clear.
Yes! Just provide us with the Static IP address of your new location, then you can plug in your existing equipment in your new location. No complicated setup required. Want someone to come onsite? No problem. Vonix provides free secondary installations, moves and changes.